FAQs

Private Courses

  • Find out the cost of your private group course based on your selected courses & group size here

  • Once a host has booked a date and time for a course via our booking system, they will receive a unique link to send out to the group, so everyone can confirm and pay individually.

  • About 20km from Auckland CBD. If you’re on the fringe/further afield and would like to book a private first aid course, get in touch for a chat and we’ll see if we can arrange something.

  • Yes, that’s perfectly fine! If you have a large or excitable pet we kindly ask they’re kept in another room so as not to disturb the session or damage the manikins. 

  • No, but it’s your home so you are more than welcome to eat & drink during the session. 

  • Yes — there’s a set cost per person up to 4 (the minimum to go ahead), and then the cost per person reduces for extra attendees (up to a max of 8). So it’s certainly worth roping in your friends, parents & anyone else who might like to join!

Public Courses

  • Service dogs &  children are welcome at our courses. We do ask that pets are kept out of the way during private courses to protect the mannikins

  • At various Auckland venues — see course booking page for details. When choosing venues we always aim for spaces with modern facilities, ample parking & good coffee. 

  • Yes to all three.

  • This will depend on the individual venue. We’ll let you know the deal with food via email once you’re booked in.  

General

  • No, our courses are baby & child-specific, which means they’re not designed to cover adult first aid or workplace safety. We recommend asking your employer what training organisation is best to book your workplace certification with. 

  • In our 90-minute courses, there is a small break. Private courses more than 2 hours long have 2 or more breaks.

  • For public courses manikins are connected via a centralised device

    For private courses, you’ll need either a smartphone or iPad/tablet to access some of the workbook material (as there will be videos with QR codes) and sync with your CPR manikin to monitor your chest compressions. We’ll send you a link to download the app you need — along with an instructional video — before your course so you’re all ready to go.  

  • Yes — we need a minimum of 4 people for both the public & private courses to go ahead. Numbers are capped at 8 people to ensure everyone gets the support they need to learn effectively.

  • Our manikins are the latest premium technology from Laerdal, the company that most hospitals use for their resuscitation teaching. They monitor your chest compressions & ensure you’re practising the correct technique when performing CPR — this is extremely important because CPR won’t work if you’re not pressing hard enough. 

  • Absolutely — we go over and above the sanitary recommendations to make sure you feel safe practising your rescue breaths on a manikin. We use protective face shields for each attendee, disinfectant wipes between use and perform a full disinfection of manikin faces at the end of each day. We regularly replace their lungs too!

  • Nope, ‘manikin’ is the medical version. ‘Mannequin’ is the type you put clothes on ;)

  • At the moment our Life-Saving Essentials are in Auckland only. All our other courses have an online oion. So you can learn anywhere

Booking

  • You have the chance to cancel it within 48 hours for a full refund. Please follow the cancellation link in your booking confirmation email.

    • You have 48 hours to cancel your booking for a full refund

    • After 48hrs, you will need to sell your booking directly to someone else to take your place if you can no longer attend 

    • If you need to cancel due to illness, please contact us so we can help you adjust your booking (please don’t attend the course if you’re sick!)

    • If we cancel a public course due to low numbers or other sick staff, you will be notified ASAP and given the option of a full refund or to transfer your booking to a future date 

    Read our full policy here. If you have any questions at all, get in touch for a chat.